Frequently Asked Questions

We work with a wide range of industry-leading platforms and systems, including:

• Microsoft 365, Azure & Active Directory
• VMware & Hyper-V Virtualization
• Cisco, Ubiquiti, Mikrotik & Navijin Network Systems
• ERP platforms (SAP, Odoo, and other custom solutions)
• Security & Surveillance Systems (IP Cameras, NVRs, Access Control)
• Industrial Automation & IoT Platforms

Our integration approach ensures full interoperability, security, and scalability.

Our technical support team is available 24/7 for enterprise and critical systems, with scalable service levels to fit every client:

• Standard Support: Available during business hours, with next-business-day resolution.
• Premium/Enterprise Support: 24/7 response with priority escalation and real-time monitoring.
• Support Channels: Phone, email, live chat, and on-site intervention when required.
• Client Portal Access: For logging tickets, tracking progress, and accessing documentation.

Our support model is built to ensure your systems run smoothly - with minimal downtime and maximum reliability.

At NAVAS, we provide tailored IT solutions and services to a wide range of industries, including:

• Enterprise & Government
• Retail & E-commerce
• Banking, Finance & Fintech
• Education & E-learning
• Healthcare & Medical Services
• Hospitality & Tourism
• Construction & Infrastructure
• Energy & Industrial (including Mining and Oil & Gas)

Our cross-industry expertise allows us to design and implement reliable, scalable, and secure IT infrastructure for businesses of any size.

NAVAS offers end-to-end IT services and integrated solutions, including:

• Network Infrastructure Design & Implementation
• Managed IT Services
• IT Consulting & System Integration
• Cybersecurity Solutions & Risk Assessment
• Cloud Services & Migration
• ERP & Business Software Deployment
• IoT, Smart Building, and Automation Technologies

Our solutions are tailored to meet each client's unique operational and strategic needs.

We take Service Level Agreements (SLAs) seriously to ensure consistent quality and response:

• Clearly defined SLAs are set at the start of every engagement based on client needs.
• Multi-level escalation structure ensures that any issue is addressed quickly and professionally.
• Proactive monitoring and reporting help prevent incidents before they affect operations.
• Dedicated account managers and support engineers are assigned to each client for faster resolution.

Our clients have full transparency and confidence in our response times and service quality.

Yes, NAVAS is proud to partner with leading global technology providers, including:

• Microsoft
• Cisco
• Navijin – our own UAE-registered networking brand (switches, Wi-Fi, gateways, surveillance networks)
• Pulsar Measurement (Industrial Solutions)
• CTI Cypho (Cybersecurity)
• Other key regional and international vendors

These partnerships allow us to offer our clients the most up-to-date, secure, and efficient solutions available in the market.

Yes. CE, FCC and RoHS product certificates, the ISO 9001 quality certificate, the UAE trademark registration and our authorization letters are shared directly with resellers, consultants and project owners during evaluation or tenders. Request them through our Contact page or at sales@navas.ae.

Navas operates three regional hubs: Dubai, UAE for the GCC and Middle East (Navas Technology LLC, Sultan Building, Al Raffa St, Al Souq Al Kabeer, Bur Dubai, +971 50 377 2987, sales@navas.ae); Baku, Azerbaijan for CIS and Europe (Techtonas, Badamar Plaza, 5M, Office 503, 1 A. Rajabli St, Narimanov district, Baku AZ1075, +994 55 221 33 38); and Tripoli, Libya for Africa (Navijin Libya, Hai Dimashq, Tripoli, +218 91 521 4161, info@navijin.ly). More regional offices are planned.

Yes. Resellers, system integrators and contractors are our main partners. We offer partner pricing, project registration, pre-sales design support, certificates for tenders and stock in Dubai for fast delivery.

Yes. Navas is the official Navijin distributor for EMEA and holds registered authorizations with the manufacturers of its key brands. Authorization letters are available on request for tenders and projects.

Yes. We export from Dubai across the GCC, Africa, CIS and Europe, supported by our regional hubs in Baku and Tripoli.

Yes. Navas is a long-term partner, not a one-time seller. Every product we supply comes with warranty, and we handle warranty claims, RMA and replacements locally from our offices in Dubai, Baku and Tripoli. Our engineers provide installation, configuration and technical support after delivery, and our team stays available for repeat orders, expansions and upgrades.

Contact our support team with the product serial number and invoice. We diagnose the issue remotely or on site, and approved warranty units are repaired or replaced through our local RMA process, so you do not need to deal with the manufacturer abroad. For projects and resellers, spare units and advance replacement can be agreed in the project terms.

Yes. Navijin is a networking brand owned by Navas Technology LLC and registered as a trademark in the UAE (UAE Ministry of Economy & Tourism, Reg. No. 461428, Class 9, valid until 2035). Navijin switches, access points, gateways and network accessories are produced in ISO 9001 certified facilities and carry CE, FCC and RoHS compliance. Navijin is distributed across the GCC, Africa, CIS and Europe through Navas Technology LLC (Dubai), Techtonas (Baku) and Navijin Libya (Tripoli).

Navijin products are held in stock at our three regional hubs in Dubai (UAE), Baku (Azerbaijan) and Tripoli (Libya), so resellers and project customers get fast local delivery across the GCC, CIS, Europe and Africa. You can buy directly from Navas and our authorized partners listed in the Navijin partner directory. Navijin is also sold online on Amazon, Tradeling and Trendyol, and in Azerbaijan at retail through Kontakt Home.